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Dispute Forms

Select the correct dispute form below to start your dispute process for ACH transactions, debit and credit card transactions, ATM transactions, and fraud.  Our dispute forms a securely integrated with Docusign®.  Please note, that you will be asked a series of security questions to verify your identity prior to being able to complete the dispute form.

ACH Dispute Form

Use this form to file a dispute about an ACH transactions.  Examples of disputable items include, but are not limited to unauthorized ACH transactions, ACH transactions processed after permission is revoked, ACH transactions posted prior to authorization date, and ACH transactions processed for a different amount than authorized.

ACH DISPUTE FORM

ATM Dispute Form

Use this form to file a dispute about an ATM transaction.  Examples of disputable items include withdrawal overage, withdrawal shortages, or issues with an ATM deposit.

ATM DISPUTE FORM

Cardholder Dispute Form

Use this form to file a dispute about a transaction made with a debit, credit or Stored Value Card.  Examples of disputable items include being billed the wrong amount, duplicate charges, being charged for a cancelled transaction, non-receipt of merchandise or service, merchandise or service was not as described, or credit was not processed.  

CARDHOLDER DISPUTE FORM

Fraud Dispute Form

Use this form to file a dispute about fraudulent activity on your account.

FRAUD DISPUTE FORM

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